Sorry, the website is under maintenance and should be back soon. We request you to email us your requirements on firstname.lastname@example.org, with the unique ID (CatRef or IPN) of the product you are interested in.
A: Sorry, no. You can only reach us through email at email@example.com or by calling us at (022) 2219-INDS (2219.4637)Q: What are your hours of operation?
A: Monday through Saturday from
A: Our customer service staff is available Monday through Saturday from 10 am to 7 pm on all working days except national / bank holidays.Q: Do you have a mobile app?
A: Since we are in our Beta phase, we have not yet launched our mobile app. However, we look forward to launching it soon.Q: How do I sign up to receive a
A: You can place an order without being registered on industricals.com. However, we recommend you register with us for convenience, ease of repeat orders in the future and to gain access to our loyalty incentive schemes.Q: Can I share my experience or feedback about industricals.com?
A: We would love to hear from you! Please feel free to get in touch with our team of representatives at (022) 2219-INDS (2219.4637) or send us an email at firstname.lastname@example.orgQ: How do I get taken
A: At the moment we do not have an option for you to be taken off of the mailing list once selected.
A: Absolutely yes!Q: Are there any charges for registering?
A: No. Registration is completely free and will always be free!Q: Can I sell my products on industricals.com?
A: Please to refer to our section 'Become a Seller' for information on this.Q: How do I register?
A: Click on the register button on the
A: Please check if the username/password already exists or If the username is valid or not.Q: I have forgotten my username ? what do I do?
A: Please check your mail id for details regarding username that was sent to you after registration.Q: I have forgotten my password ? what do I do?
A: Please click on forgot password and give the Email id to retrieve the password.Q: How can I modify my shipping address online?
A: At the moment there is no option to modify the "Shipping address" in Industricals.com. For more details reach us through email at email@example.com or by calling us at (022) 2219-INDS (2219.4637)Q: How does
A: Absolutely not! The final amount of your order is what you will be paying at the time of delivery.
A: For bulk orders, contact us
A: We currently have a minimum order requirement of Rs. 1000.Q: What is the process followed after placing of an order?
A: Once you have placed an order with us, we will send you a confirmation of the order through email. You can keep track on the status of your order on our website through the 'track my package' tab.Q: I tried placing my order using my debit card/credit card/Net Banking but the order wasn't fulfilled after receiving payment.
A: We at
A: Nothing is out of stock with
A: Once you place an order, you will
Please click on "My cart" button on the top right corner of the page.Q: How do I add items to my shopping cart?
A: We have "Product Group" on the
Q: How can I email a product page to another user or myself?
A: In the product detail page there is an option called "Send the Page" on
A: Once the order is submitted you cannot modify it.
A: This is easy! Just checkmark the products to be compared on the list/grid page and click on "Compare". All the items selected for compare will be displayed in detail.Q
A: As long as your account exists.Q
A: Click on the "Remove item" button to delete the item from
A: Search for products through navigation or use the "Search" bar provided.Q
A: This could be due to one or all of the below scenarios:
Case 2: Use
Case 3: Product may not exist in Industricals.com.
For more information on the particular product please visit the "Request for Quote" tab on the
A: Please visit the item detail page and navigate to the path Description/Specification/Features/
A: Please check if you have entered a valid keyword.
A: The first three orders that you place on
A: As we are still in our Beta phase, we are currently only delivering goods within Maharashtra. However,
A: As we are in our Beta launch phase, we are still arranging our logistics modalities. Please write us an email at firstname.lastname@example.org, if there's a product you'd like to purchase from us.Q: How long does it take for my order to reach me?
A: All shipments can be insured to the delivery address by us. We will charge an insurance premium for this service.Q: Does the size of the product purchased or the order size delay the delivery schedule?
A: Fortunately for you, we are specialists in this business. Hence, such factors will not cause any delays in the delivery schedule.Q: I missed the delivery of my order today. What should I do now?
A: Don't worry; we have already planned for this contingency. We will call you and attempt to reschedule the delivery for you!Q: Can I accept the package after checking the contents inside it?
A: Sorry, as per company policy, a package can?t be opened before delivery is accepted. But you can accept the package and get in touch with us later in case you have any concerns.Q: How can I track my order?
A: Absolutely! We use
Q: Why is the Cash on Delivery option not allowed for my transaction?
A: The COD payment option is available only for certain products and for delivery to certain cities. In case this option is unavailable to you, your location might not be supported by our COD service. Try changing your shipping address and have the product delivered to the new shipping address.
a. When you place an order, you simply select the COD payment option during
A: Yes, we do offer credit to customers. Please look at the corporate credit line link on our
A: You can ask your Account Manager to help you to apply for credit. Thereafter our credit team shall verify the same. Once verified your credit payment mode will be immediately activated. The entire process should take between 1-3 working days.Q: How much credit can I avail?
A: The credit limit varies from business to business depending on the size and volume of purchase. Your credit limit would be defined after we receive your credit application. It would change from time to time and the basis of documents available to support the same.Q: Can I avail credit on all items?
A: Yes, if you are eligible for
A: For business customers with established Industricals.com credit, payment terms are net thirty (30) days from the date of invoice. All credit extended by Industricals.com to
A: You will receive a call from the individual with your package only if he/she cannot find your location with the address you have provided.
A: While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.Q: Can I change the delivery address after the Purchase Order is raised?
A: There are no changes allowed in the shipping address after the PO (Purchase Order) has been raised.Q: How do I get in touch with Shree NM customer support?
A: You can call
All products bought on
A: Yes, the warranty for the replacement will be exactly the same as the product initially purchased.Q: Does
A: Yes we do! Please refer to our Returns & Refunds section to know moreQ: I don't like the product I received and want to return it. Will
A: Returns received at Industricals.com without any valid reasons will be assessed a minimum 15% restocking fee that will be deducted from the credit due.
For a list of valid reasons for return, please look at 'Returns and Refunds'
A: We would rather this never happened, but if it does, call our Customer Service Department at (022) 2219-INDS (2219.4637) or email us at email@example.comQ: The good I received is defective/The good I ordered is not what I saw online, will