Returns & Refunds

At, we are committed to making your purchase experience as seamless and delightful as possible.

Return Policy

We allow the return of products in all of the following cases:

Within 3 days 
of delivery

  • If the product is used, altered or seal of package is broken
  • If there is physical damage to the box or to the product
  • The packet was empty / some item or accessory was missing

Within 15 days 
of delivery

  • Product is defective
  • Product is significantly different from description (wrong size, colour, quality or material related issues).

To return a product, you can raise a return request at our helpline number (022) 2219-INDS (2219.4637) or email us at by providing us the following details:

  • Bill number
  • Reason for return
  • Images clearly demonstrating the damage / missing product in the packet

After receiving your request, our Customer Support department will confirm the return request and will inform you about the pickup process.


  • The return packets must be adequately packaged
  • The final decision of the request will lie with and cannot be contested
  • Returns recieved at without any of the above valid reasons will be assessed a minimum 15% restocking fee that will be deducted from credit due

Cancellation & Refunds

  • Cancellations will be considered only if the request is made within 2 hours of placing an order and if the shipping process is pending.
  • If the cancellation request is received after the shipment is handed over to the logistics service provider, the same cannot be entertained.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • Once you request the cancellation of item(s) in your order, it will take us 7-14 business days to initiate a refund. You will receive an confirmation of the same by email.